Shipping Policy

Last updated: September 15, 2026

1. Overview

Northaven ("Northaven," "we," "us," or "our") is operated by RONDINELLI PATRIX SILVA TOLEDO, 11 Fernando Mauricio Street, Lisbon, Lisbon 1950-447, Portugal. This Shipping Policy explains how we prepare, ship, and deliver your order, how long delivery takes, and what happens if something goes wrong in transit.

This Policy applies to all orders shipped to addresses within the United States and forms part of our Terms of Service. Please read it together with our Return & Refund Policy, which governs returns, refunds, cancellations, and claims.

2. Shipping at a Glance

• Total delivery time: 8 to 30 business days from order confirmation.
• Order processing: 1 to 3 business days, included in the estimate above.
• Destinations served: the 50 United States and the District of Columbia.
• Shipping cost: calculated and displayed at checkout before payment.
• Tracking: provided by email for every order.
• Insurance: every shipment is fully insured for its purchase value.
• Signature: required on delivery for all orders.
• Address changes: possible within 12 hours of purchase, before fulfillment begins.

3. Order Processing

Orders are processed Monday through Friday, excluding public holidays. Business days do not include Saturdays, Sundays, or holidays observed by our facility or by the carrier.

After you place an order, we verify payment, screen the order for fraud, and inspect and photograph the timepiece before it leaves our facility. This process normally takes 1 to 3 business days. Orders placed after 2:00 p.m. Lisbon time, on a weekend, or on a holiday begin processing on the next business day. If we need additional information to verify an order, we will contact you by email, and processing will pause until you respond.

4. Delivery Times

Estimated total delivery time is 8 to 30 business days from the date your order is confirmed. This window accounts for the following stages:

• Payment verification and fraud screening: up to 1 business day.
• Quality inspection, authentication, and secure packing: 1 to 3 business days.
• International transit: 5 to 20 business days.
• Customs clearance and domestic delivery within the United States: 2 to 7 business days.

Most orders arrive well inside this window. Delivery times are estimates based on carrier performance and are not guarantees. Remote or rural delivery areas, Alaska, and Hawaii may require additional transit time.

5. If Your Order Is Delayed Beyond the Stated Time

In accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we are unable to ship your order within the timeframe stated at checkout, we will notify you promptly, provide a revised estimate, and give you the choice of consenting to the delay or canceling your order for a full refund. If you do not respond to a delay notice, we will cancel the order and refund you in full. You may also cancel a delayed order at any time before it ships by emailing help@northavencompany.com.

6. Shipping Destinations and Address Restrictions

We currently ship to residential and business addresses in the 50 United States and the District of Columbia. Because every shipment is insured and requires a signature, we are unable to deliver to:

• P.O. Boxes;
• APO, FPO, and DPO military addresses;
• parcel lockers, freight forwarders, or package consolidation services;
• United States territories, unless agreed with us in advance.

Orders placed to a restricted address will be canceled and refunded in full, and we will contact you so that you can reorder to a suitable address.

7. Shipping Costs

Shipping charges are calculated during checkout based on your destination and the contents of your order, and are displayed in full before you submit payment. You will never be charged a shipping cost that was not shown to you at checkout. Any promotional shipping offer applies only to the products and destinations stated in the offer and only while the offer is live.

8. Duties, Taxes, and Customs

Northaven ships internationally into the United States. Where import duties, tariffs, customs fees, or brokerage charges apply, the amount due is calculated and disclosed at checkout wherever possible, so that you can see your total landed cost before paying.

If any charge is assessed after dispatch and was not collected at checkout, you are the importer of record and are responsible for paying it to the carrier or customs authority in order to release the shipment. Duties and customs charges paid to third parties are not refundable by Northaven; where such amounts are recoverable, you may apply directly to the relevant authority. Refusing to pay customs charges will cause the parcel to be returned or destroyed, and is treated as a refused delivery under Section 12.

Sales tax is applied where we are required to collect it and is shown at checkout.

9. Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking information may take 2 to 5 business days to become active in the carrier's system, and it is normal for an international shipment to show no movement for several days while it is in transit or awaiting customs processing.

If tracking shows no update for 15 consecutive business days, contact help@northavencompany.com with your order number and we will open an investigation with the carrier.

10. Insurance, Signature, and Risk of Loss

• Every Northaven shipment is fully insured for the purchase value of the timepiece, at no additional cost to you.
• An adult signature is required on delivery. The carrier will not leave a parcel unattended. If no one is available, the carrier will leave a notice and attempt redelivery, usually up to three times, or hold the parcel at a local facility.
• Risk of loss and title pass to you upon delivery to the shipping address you provided.
• If you instruct the carrier directly to leave a parcel without a signature, to redirect it, or to release it to a third party, the shipment is no longer covered by our insurance and we cannot accept responsibility for loss or theft.

11. Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting your order. You may request a correction within 12 hours of purchase by emailing help@northavencompany.com with the subject line "Address Correction" and your order number. Once fulfillment has begun, the address cannot be changed.

Northaven is not responsible for orders delayed, returned, or lost because the address supplied at checkout was incorrect, incomplete, or outdated. If such a parcel is returned to us, we will contact you and may reship it once the correct address is confirmed and the additional shipping cost has been paid.

12. Refused, Unclaimed, and Undeliverable Shipments

If a shipment is refused at delivery, left unclaimed after the carrier's final redelivery attempt, or returned to us because customs charges were not paid, the parcel will be returned to our facility. Once received and inspected, we will refund the purchase price of the item, less the outbound shipping, return shipping, and customs costs actually incurred. If you would prefer the item to be reshipped instead of refunded, contact us and we will quote the cost of a second dispatch.

This does not apply where a delivery was refused because the parcel arrived visibly damaged. In that case, please refuse the parcel, photograph it, and notify us the same day; we will treat it under Section 14.

13. Lost or Stolen Packages

If tracking shows your parcel as delivered but you have not received it, please check with other members of your household, your neighbors, and your building management or mailroom first. If the parcel cannot be found, contact help@northavencompany.com within 7 calendar days of the delivery scan, including your order number and the name of anyone who may have signed for it.

We will open a formal investigation with the carrier. Investigations usually take 7 to 15 business days. If the carrier confirms the parcel as lost, or the insurance claim is upheld, you may choose a replacement at no cost or a full refund. Reporting after 7 days may limit the carrier's willingness to accept a claim, which can affect the outcome.

14. Damaged Shipments

Inspect the outer packaging before accepting delivery. If the parcel shows crushing, tearing, water damage, or signs of tampering, refuse the delivery where possible and photograph it. If you have already accepted the parcel and find the timepiece damaged, contact help@northavencompany.com within 7 calendar days of delivery with photographs of the item, the authenticity tag, and all packaging, including the shipping label.

Once verified, we will send a free replacement or issue a full refund, including all shipping costs, at your choice. Please keep all packaging until the claim is resolved, as the carrier may require it for inspection.

15. Split Shipments

Orders containing more than one item may be dispatched in separate parcels arriving on different dates, at no extra cost to you. Each parcel has its own tracking number, and you will receive a shipping confirmation for each one.

16. Order Cancellations

Orders may be canceled free of charge within 12 hours of purchase, provided fulfillment has not begun. Email help@northavencompany.com with the subject line "Cancel Order" and your order number. After that point, cancellation is no longer possible, but you may return the item under our Return & Refund Policy once it arrives.

17. Peak Periods and Events Outside Our Control

Delivery estimates may be extended during peak retail periods, national holidays, and carrier volume surges. We are not liable for delays caused by events beyond our reasonable control, including extreme weather, natural disasters, strikes and labor disputes, carrier disruption, customs inspections or changes in import regulations, public health measures, and civil unrest. Where such an event causes a substantial delay, we will notify you and offer you the choice of waiting or canceling for a full refund.

18. Changes to This Policy

We may update this Policy to reflect changes in our logistics, carrier arrangements, or applicable law. The version in effect on the date your order is placed governs that order. The "Last updated" date at the top of this page indicates when the current version took effect.

19. Contact Us

For any question about a shipment, tracking, or delivery, contact our customer care team. We respond within 2 business days, Monday through Friday.

Northaven
Email: help@northavencompany.com
Registered business: RONDINELLI PATRIX SILVA TOLEDO
11 Fernando Mauricio Street
Lisbon, Lisbon 1950-447
Portugal

The address above is our registered business address and is not a returns address. Return addresses are issued individually with each Return Merchandise Authorization.