At Northaven, we believe a watch is more than a way to tell time. It's a personal statement, a daily companion, and often a piece that carries meaning for years to come.
Who We Are
Northaven is an online watch boutique created for people who appreciate refined design, careful craftsmanship, and timeless style. We offer a curated selection of timepieces chosen for their aesthetics, finish, and everyday wearability, from classic dress watches to bold, modern designs.
Our Mission
Our mission is simple: to make choosing a fine watch straightforward, transparent, and enjoyable. That means clear product information, honest delivery estimates, and attentive support from the moment you place your order until your watch is on your wrist.
What You Can Expect
Thoughtfully selected timepieces. Every watch in our collection is chosen with attention to design and detail. Key specifications, such as materials, movement type, case size, and water resistance, are listed on each product page so you know exactly what you're buying.
Clear, accessible policies. Our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service are available at any time, so you can review them before you make a purchase.
Secure checkout. Payments are processed through Shopify's secure checkout. We never see or store your full payment card details.
Real support. Have a question about a watch, your order, or delivery? Our team is here to help by email at help@northavencompany.com.
Shipping to the United States
We proudly ship to customers across the United States. Orders are typically delivered within 8 to 30 business days from the date your order is placed.
Because our business is based in Portugal, orders are shipped internationally. Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, or other circumstances beyond our control. Once your order ships, we'll send you a confirmation email with tracking information whenever it is available.
If we're unable to ship your order within the estimated timeframe, we will notify you promptly and give you the choice to either accept the revised shipping date or cancel your order for a full refund of any items that have not shipped.
Depending on current U.S. import regulations, international shipments may be subject to import duties, taxes, or customs fees. Please review our Shipping Policy for details on how these charges are handled.
Business Information
We believe you should always know who you're buying from.
| Store name | Northaven |
| Operated by | Rondinelli Patrix Silva Toledo |
| Business address |
11 Fernando Mauricio Street Lisbon, Lisbon 1950-447 Portugal |
| help@northavencompany.com |
Please note: the address above is for business correspondence only. If you'd like to return an item, contact us by email first so we can provide the correct return instructions.
Independent Retailer
Northaven is an independent retailer. Unless expressly stated on a product page, we are not affiliated with, sponsored by, or an authorized dealer of any third-party watch brand. All trademarks and brand names belong to their respective owners.
Thank you for choosing Northaven. We're honored to be part of your story, one moment at a time.